Download the Donnelly ISO 9001:2000 Certified Quality Management System PDF

"Our customers consistently need—and we deliver—high performance, quality, and reliable products and services."

Continuous improvement and customer satisfaction are the driving forces behind our ISO 9001:2000 certified Quality Management System (QMS). The ISO 9000 standards serve to support and confirm Donnelly's commitment to focus on customers, continuously improve, and elevate the ability to achieve our mission "To Deliver Good Products on Time".

Donnelly adopted the ISO 9000 standards as the framework for the QMS because the core principles of customer satisfaction, leadership, involvement of people, continuous improvement, process management and control, and analysis of data and information aligns well with the philosophies, principles and values of Donnelly.

Our commitment to ISO began in 1996 as a quest to provide exceptional service and value to our customers. Since achieving our original certification in 1996, our costs and incidences for defects have consistently and dramatically declined—and conversely—our ability "To Deliver Good Products on Time" has been elevated and enhanced.

Our certification in September 2003 to the new ISO standard reflects our ongoing commitment to fulfill our customer's vital need for exceptional service, reliability and value. It also provides our customers the peace of mind in knowing that Donnelly's quality standards are best in class and ever improving.