For Immediate Release

Diebold Recognizes Donnelly for World-class Performance in Cost Reduction, CustomerSatisfaction, On-time Delivery and New Product Introductions

Alexandria, Minn. (11/18/02)—Diebold, Inc. a global leader in integrated self-service delivery systems and services, has recognized Donnelly Custom Manufacturing Company for world-class performance in a number of key service areas. Areas include cost reduction, customer satisfaction, on-time delivery and new product introductions.

Donnelly is a plastics-injection molding company that specializes in short-run, close tolerance custom manufacturing. It received recognition as part of DieboldÍs annual Supplier Certification Program, which differentiates suppliers as part of its continuous improvement process.

The program ranks suppliers in bronze, silver, gold and platinum categories based on core and non-core performance criteria. Donnelly received a platinum award for cost reduction, as well as a gold ranking for on-time delivery, two of DieboldÍs core performance criteria. It also received a gold ranking for performance in customer satisfaction and new product introductions, two of DieboldÍs non-core areas.

According to Patrick Turner, Materials Manager at Diebold's Lexington, North Carolina facility, DonnellyÍs recognition is well deserved. "We are very happy with Donnelly's performance. They provide quick turn-around on requests, fill orders accurately and deliver them on-time."

"Donnelly was also a driving force in reconciling a cosmetic specification issue on our new AccuVote Optical Scan system," continued Turner. "It's indicative of the valuable contributions Donnelly has made in new product development."

Donnelly President Ron Kirscht said Donnelly is honored to receive DieboldÍs recognition.

"Leading companies like Diebold understand the marketplace isnÍt static. Their vision of the future, and the changes required, including the high standards that must be set and met—provides a tremendous opportunity for companies who can meet this challenge," Kirscht said. "This also speaks to our commitment to develop long-term, mutually beneficial relationships with customers, and the ability of the people throughout Donnelly to affirm that commitment."

About Donnelly
Founded in 1984 and based in Alexandria, Minn., Donnelly's 230 employees are dedicated to setting the standards in the custom plastic injection-molding marketplace for "How Short Run Is Done." The company's focus is on providing its OEM customers with value added engineering, manufacturing and customer support services. The company's engineering team, which is headquartered in the Twin Cities, works on-site at customer locations to ensure design for manufacturability and project management, while its agile manufacturing process allows for Just-in-Time short run production. A strong customer service orientation ensures that customer satisfaction levels exceed industry standards at every point of contact.

About Diebold
Diebold, Incorporated is a global leader in providing integrated self-service delivery systems and services. Founded in 1859, the company employs more than 13,000 associates with representation in more than 88 countries worldwide and headquarters in Canton, Ohio, USA. Diebold reported revenue of US$1.76 billion in 2001 and is publicly traded on the New York Stock Exchange under the symbol ïDBD.Í

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